At Qivoe, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services.
By using our site or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
Personal Information
– Full name
– Phone number
– Email address
– Home or business address
– Payment information (via secure third-party processors)
Non-Personal Information
– Browser type
– IP address
– Device type
– Pages visited and usage patterns
2. How We Use Your Information
We use the information we collect to:
– Provide and improve our air conditioning services
– Respond to customer inquiries and support requests
– Process payments and service bookings
– Send important updates (e.g., booking confirmations, service reminders)
– Offer promotions or relevant marketing with your consent
– Analyze and improve our website and services
3. Sharing of Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties for:
– Payment processing (e.g., iPay88, Stripe)
– Service delivery (e.g., our Qivoe technician team)
– Legal requirements or protection from fraud
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
– Enhance your browsing experience
– Analyze traffic and user behavior
– Remember your preferencesYou may disable cookies in your browser settings, but this may affect the functionality of our website.
5. Data Security
We implement industry-standard security measures to protect your information. However, no digital transmission or storage system is 100% secure, so we cannot guarantee absolute protection.
6. Your Rights
You may request to:
– Access your personal data
– Correct or update your information
– Delete your personal data from our systemTo do so, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact:
📧 Email: [email protected]
🌐 Website: www.qivoe.my
📞 Phone: +60 108316356